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Implementation & Training for
Microsoft Retail Management System
Implementation
At Factor One, we know you specialize in running your business. That’s why we provide implementation services to allow you a seamless transition from your current system, whether you’ve been using another computerized system or not.
We can transfer:
Customer Information,
Supplier Information, and
Inventory Items.
We also consult with you and find out how you want to use the system. We configure Microsoft Retail Management System so that you can just start using it, without having to worry about setting up the software. Although, we have found Microsoft Retail Management System to be self-sustaining for most merchants, we do provide on-going support to ensure that your business continues to operate smoothly.
Factor One Technology charges for support based on the use of time in 15 minute increments. Once your implementation has been completed, you decide if you would like to pre-purchase a 2 hour support block.
At Factor One, support includes:
Support from 8:30 a.m. to 5 p.m. Monday to Friday*
Remote dial-in support
On-site support if required
Additional Support options such as Classroom training or refresher training are available by request.
Support alerts, priority upgrades and fixes are available to all of our customers when they login to our customer only site.
Training
When you purchase Microsoft Retail Management System software from Factor One, we recommend that you also purchase a training block. Why invest in software that you’re not going to invest some time in learning? Our experience has shown us that the customers that are happiest with Microsoft Retail Management System are those that have received training to understand how to use the software to it’s fullest potential.
We provide on-site, remote (via a high speed internet connection), or classroom training depending on your location and your requirements. Please discuss training options with your Factor One representative.
*Business-critical support is available at no charge when it meets the Microsoft Business Solutions definition of business critical and when customers are using the latest version of the software. After-hours support requests must be submitted via CustomerSource. Customer must have a current subscription to the Annual Maintenance Plan. For more information, click here
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